Privacy Policy

The information we collect:

 

When you use our website or make a purchase, we may collect personal information you choose to provide, such as your name, email address, phone number and billing or delivery address. We also collect order details and purchase history so we can process and manage your order.

 

Payment details are processed securely by trusted third-party payment providers and are not stored by us. We may also automatically collect limited technical information when you visit our website, including your IP address, browser type, device information and website usage data.

 

This helps us understand how our website is used and improve your experience.

 

How we collect it:

 

We collect your information when you place an order, contact us, subscribe to updates, interact with us on social media, or browse our website. Some information is collected through cookies and analytics tools that help our website function properly.We may also receive limited information from service providers such as payment processors and delivery partners to complete your order.

 

Why we collect your information:

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We use your information to process and deliver orders, provide customer support, communicate with you about your purchase, manage returns and refunds, and improve our services.If you choose to subscribe, we may also send helpful information, product updates or occasional promotions. You can opt out at any time.

 

Cookies and website data:

 

Our website uses cookies and similar technologies to improve performance and understand how visitors use the site. These may collect information such as pages visited, time spent on the site and device information.You can disable cookies in your browser settings, although some parts of the website may not function correctly.

 

Sharing your information:

 

We do not sell or rent your personal information.We may share your information with trusted third-party providers only where necessary to operate our business. This may include payment processors, shipping couriers, website hosting providers, email marketing services and IT support providers. These providers are only permitted to use your information to perform services on our behalf.We may also disclose information if required by law.

 

Marketing communications:

 

If you subscribe to receive emails from us, we may send product information, educational content and special offers. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.We comply with the Spam Act 2003 (Cth) and do not send unsolicited marketing messages.

 

Storage and security:

 

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Our website uses secure connections and trusted payment gateways to help keep your information safe.However, no online transmission is completely secure and information is provided at your own risk.

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Access to your information:

 

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate. We will respond within a reasonable timeframe.

 

Children’s privacy:

 

Our website is intended for adults and we do not knowingly collect personal information from children under 16 years of age.

 

Third-party websites:

 

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

 

Changes to this policy:

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We may update this Privacy Policy from time to time. The most current version will always be available on our website.

 

Contact us:

 

If you have any questions about this Privacy Policy, would like to access your information, or wish to make a complaint, please contact:

 

Norella & Co

Email: hello@norellaandco.com