A legal disclaimer

Norella & Co

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These Terms & Conditions apply to your use of the Norella & Co website and the purchase of our products. By accessing our website or placing an order, you agree to these terms.

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If you do not agree, please do not use our website.

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General Information

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Norella & Co provides postpartum recovery hampers and comfort-focused products designed to support mothers during the early weeks after birth.

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All content provided on this website is for general information purposes only and is not intended to replace professional medical advice, diagnosis or treatment.

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Medical Disclaimer

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Norella & Co products are comfort and support items only.

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They are not medical devices, are not intended to diagnose, treat, cure or prevent any medical condition, and are not a substitute for advice from a qualified healthcare professional.

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Any information provided on this website, including product descriptions, blog content or educational material, is general in nature and should not be relied upon as medical advice.

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If you have concerns about your health, recovery, breastfeeding or any medical condition, you should seek advice from your doctor, midwife or other qualified healthcare provider.

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By purchasing and using our products, you acknowledge that you are responsible for seeking appropriate medical advice where required.

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Orders

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By placing an order, you confirm that:

• You are at least 18 years of age;

• The information you provide is accurate and complete;

• You are authorised to use the payment method supplied.

We reserve the right to refuse or cancel an order where required, including where payment cannot be processed or fraudulent activity is suspected.

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Pricing

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All prices are listed in Australian Dollars (AUD).
GST is included where applicable.

We reserve the right to change pricing at any time; however, the price charged will be the price displayed at the time your order is confirmed.

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Payment

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Payment must be made in full at the time of purchase.
Payments are processed securely through third-party providers. We do not store credit card details.

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Shipping and Delivery

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Shipping timeframes are estimates only and may vary depending on your location and courier services.

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Risk in the goods passes to you once the products have been delivered to the address provided at checkout.

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We are not responsible for delays caused by courier services, incorrect delivery information provided by the customer, or circumstances beyond our control. However, we will assist where reasonably possible.

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Please refer to our Shipping Policy for further details.

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Australian Consumer Law

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Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

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You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

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Nothing in these Terms excludes, restricts or modifies any rights you may have under Australian Consumer Law.

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Returns and Refunds

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Due to the personal and hygiene nature of our products, we do not accept change-of-mind returns where items have been opened or used.

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However, if a product is faulty, damaged or not as described, we will provide a remedy in accordance with Australian Consumer Law.

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Please contact us within a reasonable timeframe if there is an issue with your order.

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Limitation of Liability

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To the extent permitted by law, Norella & Co is not liable for indirect, incidental or consequential loss arising from the use of our website or products.

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Our liability is limited to the amount paid for the relevant product, except where otherwise required by law.

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Nothing in this clause excludes rights under Australian Consumer Law.

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Intellectual Property

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All content on this website, including branding, text, images, logos and design elements, is the property of Norella & Co and must not be reproduced without written permission.

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Privacy

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Your use of our website is also governed by our Privacy Policy.

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Governing Law

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These Terms & Conditions are governed by the laws of New South Wales, Australia. Any disputes will be subject to the jurisdiction of the courts of New South Wales.

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Contact

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If you have any questions about these Terms & Conditions, please contact:

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Norella & Co

Email: hello@norellaandco.com